CAA Atlantic Limited

What you will be doing on the job:

• · Reporting to the Branch Manager you will proactively manage an existing client base and new client opportunities.
• · Sell travel and contribute to the team's revenue targets.
• · Provide travel information to individuals/groups regarding destinations, transportation and accommodation options/travel costs and recommend products.
• · Assess needs by individual customer and advise accordingly as to the most suitable travel product or service.
• · Calculate clients' bills for travel services purchased, including taxes and discounts.
• · Reserve the components of a trip and advise on and issue ancillary items such as travel insurance etc.
• · Develop and maintain relationships with customers and suppliers.
• · Provide exceptional sales and service delivery -Member First.
• · Collect service fees in accordance with CAA guidelines.
• · Consistently utilizes all components of the company's lead management system.
• · Attend staff meetings/seminars outside normal branch hours.

What drives you?

• · Your unbridled passion for travel and your desire to share that with your clients whether it is a weekend getaway to a hidden gem, or a month touring some of the most exotic locations on earth.
• · You like to dot your I's and cross your T's because planning and organization is your key to getting the most out of every adventure you undertake.
• · You know this will be the trip of a lifetime for your client so every detail matters.
• · You know quality when you see it, so you ensure you are able to offer the most preferred products to your clients.
• · You understand to be the best at what you do, you must be at work regularly and on time.

What has made you who you are:

• · You're no novice in the game, you've spent time working in a travel agency.
• · You have a High School diploma as well as some post-secondary travel courses.
• · You are skilled in the Galileo/Apollo reservation system and Focal Point Software Possess or be eligible to earn a CTC/CTM designation
• · You embrace travel technology applications and software including Galileo/Apollo and Travelport Cruise
• · Your in-depth knowledge of International travel products, destinations and services is second to none.
• · Communication is your thing; you are a keen listener and can deliver a message clearly and succinctly.
• · You are a fan of CAA! You understand the benefits of CAA products and services and are not afraid to spread the word.
• · You can discuss and negotiate details of tours with tour operators, airline personnel, car rental agencies and hotel staff.
• · You love to spread your enthusiasm and can easily present information on travel destinations at meetings or theme events.
• · You are blessed with outstanding sales and service techniques.
• · You know people, I mean really know them, and you possess an uncanny ability to match the appropriate travel product with the client.
• · You have an unsurpassed commitment to customer service and sales.
• · You demonstrate an approachable, caring, friendly and customer service-oriented attitude.
• · You conduct yourself in a manner that portrays honesty and integrity.

Based in Atlantic Canada, CAA Atlantic has more than doubled in size in the past 10 years and now serves more than 265,000 Members in all 4 Atlantic Provinces.

We are part of the CAA Federation and with over six million Members, CAA is one of the largest and most trusted & respected consumer-based organizations in Canada. In addition to being the preeminent Auto Club in the country, CAA is also one of Canada's largest leisure travel agencies, is a leading provider of insurance products, and offers Members an outstanding savings and rewards program. CAA has a long history of advocacy as the voice of the traveling public.

Diversity and inclusion at CAA Atlantic

As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Health and Safety

CAA Atlantic is committed to ensuring the health, safety, and wellbeing of our employees and only applicants who can provide proof of receiving two vaccines against Covid-19 will be considered for this position. In keeping with government guidelines, an exemption and resulting accommodation may be provided to new employees who cannot be vaccinated based on grounds protected by applicable human rights legislation and medical documentation outlining a specific and recognized contraindication to a COVID-19 vaccine.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis).
This posting is available in alternate formats upon request.

Empowered to Achieve

Working at CAA , you'll find a lot of open doors, and an environment where people are treated as equals. We are a somewhat traditional environment that excels in open communication and strives for the family-focused environment for which Atlantic Canada prides itself. This office is not a place where you'll find micro-managers; instead, we concentrate on having meaningful and open conversations.

We are a company that carries a central mission of being there to help people when they need it the most; making bad days good and good days better. We help bring it to life by creating an empowered and respectful work environment; a place where employees know they will be truly valued. Giving back, and striving for self-improvement are attitudes that are rewarded with the trust and space to excel in your work.

Giving Back to the Community

As a not-for-profit organization, we are engaged in giving back to meaningful causes. We contribute to the P.A.L.S (Partners Assisting Local Schools) program, which helps provide opportunities to children in Saint John schools. The IWK, Canadian Blood Services, and Janeway Children's Hospital Foundation are also among the important organizations we strive to help.

We are a Member First organization with a deep understanding of the power in valuing human connections and contributions. That's something we can all get behind!

CAA offers you

• A competitive compensation package.
• Exceptional benefits package including health and dental and company pension plan.
• Complimentary CAA Membership
• An innovative and dynamic work environment.
• Opportunities to take part in job related training and development