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The Opportunity
We are currently looking for a Systems Administrator located in our Saint John Corporate office to support the Manager of Infrastructure in delivering IT Technology necessary for CAA Atlantic to meet its business goals. In order to do this the IT Infrastructure must perform effectively, be reliable, be secure and be cost effective.
Having a passion for technology the Systems Administrator will be responsible for both the direct and indirect design, installation and maintenance of many core technologies relied on by the business, staff and our members. Technologies include our corporate network, SAN, VMWare, Cloud Backup, O365, VPN, firewalls, Cyber Security Protection Systems, etc. To deliver on this the Infrastructure the Systems Administrator must work as part of a team and often manage external consultants.
Overall the System Administrator's role is to ensure that the company's IT infrastructure is secure from a cyber security perspective and functioning as effectively as possible, never sluggish or outdated. To deliver on this some infrequent overtime and after-hours support in addition to some travel throughout Atlantic Canada will be necessary. Applicant must have a valid driver's license.
What you'll do
Responsibilities
- Oversight: Assists the Infrastructure Manager in the establishment of standard processes/procedures that ensure all activities involving our IT Infrastructure are performed by IT staff or external consultants consistently, accurately and safely.
- Technical Asset Management and Record Keeping: Assists the Infrastructure Manager in making sure all relevant IT Infrastructure data is collected, stored and maintained. Data here includes information on various technical devices, service agreements, technical configuration, patch levels, performance metrics, etc.
- Infrastructure Roadmap: Through self-study, collaboration with other CAA clubs and working with the both the Director of Information Technology and the Infrastructure Manager assist in making sure our IT infrastructure remains relevant, secure and aligns with Industry best practice where appropriate.
- Project Management and Planning: Works closely with project stakeholders to ensure that IT Infrastructure deliverables are identified and delivered in a quality manner on schedule.
- Helpdesk Management: On a rotational basis assists with the day to day operation of the CAA Atlantic Helpdesk by taking tier 1 support calls and participating in an after-hours on-call rotation.
What you'll need
Qualifications
- Organized and skilled in project/time management.
- Detail Oriented & Accurate.
- Critical thinking and analytical in approach to problem solving.
- Equally able to take direction and work autonomously towards common goals (i.e. self-directed).
- Professional & Respectful to both customers and staff.
- Embraces shifting priorities through adaptability/flexibility.
- Integrity, Accountability & Dependability.
- Customer Focused with Superior Communication Skills when interacting with users, peers and management.
- Passion to learn new technologies
- Bachelor's Degree in Computer Science / Diploma in Information Technology plus 5 years hands on work experience maintaining corporate IT infrastructure and leading IT Infrastructure projects. A combination of education and suitable working experience will also be considered.
- Through workplace example has proven ability to meet deadlines and provide timely status updates to project stakeholders and management.
- Through workplace example proven ability to author technical processes, procedures and checklists.
- Experience and knowledge of cybersecurity risks and mitigation strategies
- Experience with standard IT processes (i.e. Patch Management, Risk Management, Capacity Management, etc.)
- Operating Systems - Configuration and management of Microsoft Servers/Workstations, VMWare, iOS, Android, Linux, Cisco IOS, etc.
- Server Technologies - Solid understanding of operating systems, physical/virtual servers, storage, backups, high availability, etc.
- Microsoft Active Directory maintenance and Cloud based Office 365 Administration.
- Hardware maintenance/support of PCs, peripherals, smartphone/tablets (i.e. both iOS & Android), etc.
- IT Standard Process - Through self-study, collaboration with other CAA clubs and working with the Director Information Technology ensure standard operating processes and procedures are established and followed.
- Modern LAN/WAN switched networking both wired/wireless.
- IT Infrastructure, Networking and Desktop security (e.g. Data Encryption, Certificates, VPN, etc.).
- Desktop security (i.e. Anti-virus, Anti-malware) products.
- Vendor Management - Manages software maintenance agreements and project deployments with external vendors.
We're looking for
Core Skills
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A little bit about us
CAA Atlantic
CAA Atlantic
At CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.
Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.
If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.
Why Work With Us:
- Challenging work with an amazing team
- Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
- A competitive compensation package
- Generous paid time off based on professional experience
- Paid volunteering
- Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
- Health and Safety of employees is the number one priority
- Complimentary Premier CAA Membership
- An in-house gym facility and/or corporate gym rate and partial reimbursement
- An innovative and dynamic work environment
- Ongoing learning and development opportunities
Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.
Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members
Our Core Values
- WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
- WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
- WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
- WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.
Diversity and inclusion at CAA Atlantic
As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.
Accommodation
Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.
Are you interested?
Work With Us
CAA offers you:
- A competitive salary
- Exceptional benefits package including health and dental insurance and pension plan
- Ongoing training and professional development
- Wellness Program
- Free Parking