CAA Atlantic

• Reporting to the Member Service Center Manager you will proactively manage an existing client base and new client opportunities.
• Sell travel and contribute to the team's profit or revenue targets
• Provide travel information to individuals/groups regarding destinations, transportation and accommodation options/travel costs and recommend products
• Assess needs by individual customer and advise accordingly as to the most suitable travel product or service
• Calculate clients' bills for travel services purchased, including taxes and discounts
• Reserve the components of a trip and advise on and issue ancillary items such as travel insurance etc.
• Develop and maintain relationships with customers and suppliers
• Provide exceptional sales and service delivery -Member First
• Collect service fees in accordance with CAA guidelines
• Consistently utilizes all components of the company's lead management system
• Attend staff meetings/seminars outside normal branch hours

• You're no novice in the game, you've spent at least 7 years working in a travel agency
• You have a High School diploma as well as some post-secondary travel courses
• You are skilled in the Galileo/Apollo reservation system and Focal Point Software Possess or be eligible to earn a CTC/CTM designation
• You embrace travel technology applications and software including Galileo/Apollo and Travelport Cruise
• Your in-depth knowledge of International travel products, destinations and services is second to none
• Communication is your thing; you are a keen listener and can deliver a message clearly and succinctly
• You're a fan of CAA! You understand the benefits of CAA products and services and are not afraid to spread the word
• You can discuss and negotiate details of tours with tour operators, airline personnel, car rental agencies and hotel staff
• You love to spread your enthusiasm and can easily present information on travel destinations at meetings or theme events
• You are blessed with outstanding sales and service techniques
• You know people, I mean really know them, and you possess an uncanny ability to match the appropriate travel product with the client.
• You possess the skills to lead a team through change initiatives
• You motivate others and build effective coaching techniques
• You have an unsurpassed commitment to customer service and sales
• You demonstrate an approachable, caring, friendly and customer service-oriented attitude.
• You conduct yourself in a manner that portrays fairness, honesty, and integrity
• You are passionate about developing, motivating and coaching others

CAA Atlantic

At CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.

Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.

If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.

Why Work With Us:

• Challenging work with an amazing team
• Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
• A competitive compensation package
• Generous paid time off based on professional experience
• Paid volunteering
• Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
• Health and Safety of employees is the number one priority
• Complimentary Premier CAA Membership
• An in-house gym facility and/or corporate gym rate and partial reimbursement
• An innovative and dynamic work environment
• Ongoing learning and development opportunities

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members

Our Core Values

• WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
• WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
• WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
• WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic

As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.

CAA offers yuo:

• A compensation plan that includes a competitive salary, and CAA' s pay-for-performance incentives mean you will earn among the top dollars in the industry.
• An exceptional benefit package
• Onsite parking