Discover
The Opportunity
Would you like to become part of a small team where the goal is to provide exceptional customer service for our Members?
Based in Atlantic Canada, CAA Atlantic is one of the most trusted and respected consumer-based organizations in the region. We are the preeminent Auto Club in the country, and we are currently seeking a part-time Member Service Representatives (bilingual preferred) to join our Roadside Assistance Contact Centre in Saint John, working Monday to Friday 10am-2pm. If you enjoy working in a small group with great people in a family like atmosphere, we would be a great fit for you. Our Contact Centre is not your typical call center; we are a small group of about 20 people where your training is a personalized one on one experience, and every person on our team will be a resource for you when you need help.
We are a 7 day a week/365 day a year operation with hours from 6am to 11pm AST.
What you'll do
Responsibilities
- Answer inbound requests for Roadside Assistance
- Dispatch calls to the service provider
- Answer general Membership inquiries
- Other duties as required
What you'll need
Qualifications
- Bilingual in French and English is considered an asset
- Ability to thrive in a team environment
- Highly motivated with a commitment to customer service
- Strong communication and interpersonal skills
- Listening and problem-solving skills with high attention to detail
- Relevant customer service experience
- Proficient in basic computer skills and typing
- Knowledge of the Atlantic Geography and map reading aptitude
We're looking for
Core Skills
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A little bit about us
CAA Atlantic
CAA Atlantic
At CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.
Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.
If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.
Why Work With Us:
- Challenging work with an amazing team
- Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
- A competitive compensation package
- Generous paid time off based on professional experience
- Paid volunteering
- Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
- Health and Safety of employees is the number one priority
- Complimentary Premier CAA Membership
- An in-house gym facility and/or corporate gym rate and partial reimbursement
- An innovative and dynamic work environment
- Ongoing learning and development opportunities
Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.
Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members
Our Core Values
- WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
- WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
- WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
- WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.
Diversity and inclusion at CAA Atlantic
As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.
Accommodation
Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.
Are you interested?
Work With Us
We offer:
- Competitive compensation package with a premium for bilingualism and extra for stat holidays worked.
- Paid one on one Training (our training program is paced to fit your needs)
- Free Parking
- On-site Fitness Room
- Clean, professional environment