CAA Atlantic

Collaborate with stakeholders to translate and document business and product requirements into a successful user experience

Empathize with and advocate for user experiences with consistency, ease of use and relevancy

Apply usability data and metrics to rapidly iterate and improve usability and flows

Design and execute regression and User Acceptance Testing

Develop and implement usability standards and best practices across multiple devices and use cases

Baseline, trend, and monitor existing experiences to identify opportunities for enhancements and improvements

Conduct product and technology assessments and make recommendations based on thorough analysis

Manage and support execution of deliverables to support the ongoing evolution of the member experience, including ongoing monitoring and testing of processes and digital technologies.

Requirements

· 5+ years' experience

· Post-secondary degree in business or a related field or equivalent experience

· Research and User Testing (A/B, Multivariate, Moderated and URUT, Focus Groups, Surveys)

· Digital and visual communication principles

· Data and variance analysis (Google Analytics and other digital analytics toolsets)

· Knowledgeable in digital technologies (Website, App, PowerApps, etc.)

· Experience with the following toolset will be considered an asset.

o Adobe Experience Manager & Creative Cloud

o Google Analytics

o Microsoft Suite: PowerBI, Excel, Access, PowerPoint, Word etc.

· Highly analytical mindset, with an ability to see both the big picture and the details

· Self-motivated and independent

· Excellent interpersonal and highly developed communication skills (verbal and written)

· Effective communication with internal and external stakeholders which includes respecting and valuing others, active listening and facilitating healthy relationships.

· Wireframing and Prototyping including Journey Mapping would be an asset

· Experience with Business Process Management (BPM) methodologies such as Lean, Six Sigma, Kaizen will be considered an asset

· Experience with Project Management & Change Management principles will be considered an asset

Competencies:

· Effective communicator

· Time Management and Prioritization

· Team player

· Curious

· Critical thinking

· Highly self-motivated, with a strong desire to succeed

· Empathy for users

· Motivated by a multi deadline, team environment

· Team player and collaborator across multiple departments and stakeholders

· Highly dependable

· Strong Business acumen

CAA Atlantic

At CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.

Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.

If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.

Why Work With Us:

• Challenging work with an amazing team
• Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
• A competitive compensation package
• Generous paid time off based on professional experience
• Paid volunteering
• Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
• Health and Safety of employees is the number one priority
• Complimentary Premier CAA Membership
• An in-house gym facility and/or corporate gym rate and partial reimbursement
• An innovative and dynamic work environment
• Ongoing learning and development opportunities

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members

Our Core Values

• WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
• WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
• WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
• WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic

As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.

CAA offers you:

· A competitive compensation package

· Complimentary CAA Membership

· An in-house gym facility

· An innovative and dynamic work environment.

Free parking

flexible work conditions