CAA Atlantic

Function/Responsibilities:

• Handle Tier 1 help desk escalations through tickets or phone
• Support PCs, Smartphones, iOS/Android tablets, printers, copiers, etc.
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Support audio/video equipment in conference rooms
• Author, manage and operate according to IT Policies and Procedures
• Manage and monitor internal assets to ensure accurate inventory records
• Contribute to an on-call support rotation.
• Some overtime and after-hours support on a team rotation basis.
• Some travel throughout Atlantic Canada will be necessary at times so applicant must possess a valid driver's license.
• Continual Online Technical learning
• Other duties may be added and/or assigned as needed

Education and Competencies:

• Completed Bachelor's Degree in Computer Science or College Diploma in Information Technology.
• Excellent organization, planning and prioritizing skills.
• Skilled in analysis, problem solving, critical thinking and decision making.
• Ability to meet deadlines and communicate the status of assignments.
• Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users.
• The ability to converse, read and write French would be an asset.

Required Technical Expertise:

• Windows 10, iOS, Android, etc.
• Active Directory and O365 Administration.
• Hardware support of PCs, printers, scanners, computer peripherals, mobile devices, smartphones, tablets, etc.
• Client PC connectivity - ethernet, TCP/IP and VPN.
• Desktop security (i.e. Anti-virus, Anti-malware) products.
• Computer Imaging

CAA Atlantic

At CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.

Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.

If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.

Why Work With Us:

• Challenging work with an amazing team
• Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
• A competitive compensation package
• Generous paid time off based on professional experience
• Paid volunteering
• Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
• Health and Safety of employees is the number one priority
• Complimentary Premier CAA Membership
• An in-house gym facility and/or corporate gym rate and partial reimbursement
• An innovative and dynamic work environment
• Ongoing learning and development opportunities

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members

Our Core Values

• WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
• WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
• WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
• WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic

As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.

We offer

• A compensation plan that includes a competitive salary, as well as an extensive benefits & pension package.
• Ongoing coaching, education, and career development programs.
• Free Parking.
• On-site Fitness Room.