Posted September 6th 2017

Position Description

As a Customer Support Specialist, you'll be interacting with thousands of e-commerce entrepreneurs from all over the world who are using Shoelace to grow their business.

This is an entry-level position, so past experience is not required. But you'll need to demonstrate that you are extremely resourceful, have the ability to get things done and that you can learn on your own very quickly. To succeed in this role, you need amazing people skills and very strong communication (reading/writing) skills.

It would be great if you have: an interest in entrepreneurship or marketing.

Additional Information

Shoelace is currently a 13 person team. Sometimes, we self identify as a band of talented misfits. We have a great team that supports and respects each other. Our organization is about to undergo a lot of growth and change.

Company Description

Shoelace is building a retargeting expert that proactively creates and manages retargeting campaigns for e-commerce merchants. Most businesses don't have the budget to hire an expert. Shoelace is automating the role of a human expert and offering it at scale to those who otherwise couldn't afford one.

Here is an example of a Shoelace experience over SMS:

Shoelace: "Hi David! We’ve noticed your traffic has increased over 25% in the past week! Let's bump your daily budget up to $10/day to make sure we reach all of your new visitors. Reply YES and we'll get it done."

David: “YES”

Shoelace: “Done!”

This is just one example of the many conversations our users have with Shoelace.