As a Customer Support Specialist you help our customers realize the full potential of our software. You will work with customers and their users on a daily basis to ensure that all of their training and technical support needs have been met. You will develop training aids, FAQs, and other materials to assist customers in the adoption of our software and help scale our deployment process. To be successful in this role you must be part of that rare breed of techies, with an analytical mind and a passion for working with people.
What you'll do
As part of a team you will assist in triaging and responding to incoming questions and requests from Customers. You will be required to use a strong analytic approach to diagnosing and investigating the cause of potential issues with the software. Your ability to uncover issues through data forensics is an important quality. This will be accomplished through various Admin tools and SQL queries.
You will be measured on your ability to be responsive and courteous to our customers and to uncover and explain issues to our Customers and to the Development team with the appropriate level of detail.
What you'll need
Experience: 1 to 3 years experience in a similar role.
We're looking for
A little bit about us
Introhive is a relationship analytics platform. By analyzing the connections in a company, we create an enterprise-wide view of relationships with customers and prospects. Customers use this to improve sales and marketing for reps, managers and executives. Here's how:
Here's how we help companies:
Sales: Find introductions and gather account intelligence through relationships that already exist in your company. Close deals faster.
Management: Measure and report on relationship activity and strength in accounts, reps and territories. Make data driven decisions.
Retention: Track relationship strength, activity and trends with accounts and highlight problems automatically.
Marketing: Score and prioritize leads and segment marketing lists based on existing relationships. Create better targeted campaigns.
Introhive is a venture-funded company with investors that include Build Ventures, GAP CIT, Fortify, Growthworks, NBIF and Salesforce.com. The company was founded in 2012.
Are you interested?
Work With Us
Working at Introhive (like most start-ups) can be intense. There is always a pending deadline and there are often competing priorities. However the rewarding feeling that you get when you hit your deadline or go beyond expectations leaves you coming back for more. We work quickly and efficiently. We don't believe in process for the sake of process. Simply put... the entire team has a Get it Done attitude.