Halifax, NS

Description

As the new member of our growing Customer Success team, your primary focus will be to support Small and Medium Business owners in the Commercial Cleaning Industry by teaching them how to use our technology to better run and grow their business.
 

What gets you up in the morning
You are incredibly hard working and love how business can be used to effect positive change. You love the challenge of a quick paced environment and working in a team to make sure you’re maximizing your impact.
 

What you believe
You believe that people are at the core of all successful businesses. You believe that to be great at your job you need to love learning new things, and know that working outside your comfort zone is the best way for you to grow. You have impeccable communication skills who loves to make personal connections with customers.

Responsibilities

What You’ll Do

  • Omni-channel support of customers using customer support systems (online chat / email / phone)
  • Monitor questions and create support articles to better support customer questions
  • Conduct online customer training and support sessions
  • Coordinate and assist with customer onboarding activities
  • Work closely with the Customer Success team to maintain a positive relationship with all clients
  • Work closely with product development to provide customer feedback and feature requests
  • Work closely with Quality Assurance to identify, escalate, and resolve any issues identified by customers
  • Master Swept so you can explain it to an 80 year old
  • Bring world-class dishes to our potlucks!
Qualifications
  • University degree, College diploma or equivalent experience
  • Strong written and verbal communication
  • Strong command of the English Language
  • Extremely comfortable with technology
  • Ability to develop bonds while maintaining a professional approach while speaking to customers
  • Maintain a positive outlook to change

If you believe you meet the requirements above and want to work with a fast growing team, we want to hear from you! Apply today by click on the link below.