Discover
The Opportunity
Alongside is seeking a Customer Success Specialist to join our growing team. Customer success is extremely important to our company mission, so you'll be filling a crucial role. You'll work in cooperation with our sales team and product manager to provide an excellent holistic experience with Alongside.
Remember the last time you had excellent customer service while getting your coffee? They took their time to chat with you, remembered your order, and made it perfectly. They made your morning brighter, and reminded you that this interaction was part of why you always come back to that cafe. We're looking for that kind of person. Someone who genuinely loves helping people and taking the extra time to make them feel valued. After all, it's not what you say, but how you make people feel that really matters.
You’re good at:
- Written and verbal communication with strong empathy for customers and their success.
- Problem solving and analyzing data to gain clear insights for customer success.
- Managing your work and collaboration in a highly organized and proactive fashion.
- Communicating brand/products effectively and clearly both cross-functionally and externally.
Extra awesome
- You love inspiring others with enthusiasm
- You love connecting with people
- You have experience working at a tech company
What you'll do
Responsibilities
- Providing customer onboarding support for the first 100 days of their journey.
- Partnering and working closely with team members in sales to define and achieve customers’ success criteria, show ROI, and ensure customer loyalty.
- Being a trusted advisor, thought leader, and subject matter expert to customers in relation to Alongside’s product.
- Focusing on monitoring customers at risk of churning.
- Keeping consistent and organized documentation on our Hubspot Customer Relationship Management (CRM) System.
- Manage fullfilment of job ads & accounts on several partner websites.
What you'll need
Qualifications
Language: English, French (Bilingualism required)
- University degree or college diploma are considered assets, but not required.
- A proven track record of success in meeting and exceeding customer expectations
- Excellent communication, organizational, and analytical skills
- Extremely comfortable engaging with customers to ensure their success
- Experience working with a team across multiple disciplines
- Comfort in using a multitude of computer applications
We're looking for
Core Skills
Look for yourself
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A little bit about us
Alongside
Alongside is a Hiring Platform for SMB that creates unbreakable relationships with amazing people. We’re on a mission to transform the way great companies are built, by helping organizations forge strong connections with the world’s most talented and dedicated people. The world of work is changing, and we believe hiring should change too. Our vision is to provide genuine flexibility and customization to empower individuals and organizations to showcase what makes them truly unique and therefore build meaningful connections.
Are you interested?
Work With Us
We stand full-heartedly behind the meaning of togetherness. The balloons in our new logo represent job seekers, companies and us. They form a heart conveying the excitement and caring element we help bring to your recruitment process.
Alongside offers a non-traditional workplace with a close-knit team, and an 'always learning' approach to work. Our open office space is shared with other startups and always abuzz with excitement. We love ping pong, free coffee, yoga, celebrating birthdays, memes, and getting together for lunch. The team works together closely on projects and values celebrating our success as a team.
Perks:
- Competitive compensation
- Work with very talented people who are creating the best HR platform
- Benefits
- Flexible schedule
- Opportunities for professional development
We are a startup, and that means we need to push a little harder than the average bear but we still live fairly balanced lives and we're having a blast doing so. We're not looking to just fill a position here. We're looking for someone to join our team who will be committed to the team and our vision.
What we can assure you are huge opportunities for personal and professional growth, fun times, the thrill of working with great people to create something special and the potential of achieving out of the ordinary success. If these work qualities are of interest to you, apply now.