Customer Success Representative
Dash Hudson is a smarter way to market through photo and video. Our visual intelligence platform provides brands with the a one-stop solution to create, source, measure, and enhance the engagement of their photos and videos.
Dash Hudson works with the raddest, most discerning brands and publishers in the world.
As a Customer Success Representative, you will be one of the founding members of our Customer Success team who will work to help our customers with their visual marketing strategies, maximize the value they get from the Dash Hudson platform, and increase the lifetime value of Dash Hudson customers. As with all other roles, we marry automation and smart tools with a high touch human component to deliver great service. Providing customers with a great experience is at the root of everything that we do!
1. Trials & Onboarding
- Work closely with the sales team to support, train, and engage with potential customers during trial periods.
- Deliver training content to potential customers.
- Work with Customer Success Manager to ensure that proper strategy is being delivered at all times.
- Assist with the setup of new accounts, and specific requests.
- Engage with customers to nurture existing relationships and gather feedback and intelligence.
- Answer customer questions via Intercom and/or email in a timely manner.
- Provide customers with solutions and advice by leveraging insights tools and features within the Dash Hudson platform.
- Listen to feedback and report to the team to address customer needs.
- Collaborate with the product, marketing, and sales teams to resolve issues and identify solutions.
- Monitor for trends in activity levels and feature usage through CSM platform and communicate with team accordingly.
- Actively seek opportunities to upsell and/or expand on current offerings.
- Help Dash Hudson to create and run scalable processes as we grow.
We believe in building great products that solve real problems for marketers, and being unabashed about our unique ability to be the best at what we do.
We believe that mutual support among the team, and a willingness for all to figure out the seemingly impossible, are what will propel us forward.
To our customers, we show undying love for their support. In thanks, we smother them in hugs.