Discover

The Opportunity

Halifax, NS, Canada Customer Service Entry Level Full-time

As the new member of our growing Customer Success team, your primary focus will be to help onboard and support Small and Medium Business owners in the Commercial Cleaning Industry by teaching them how to use technology to better run and grow their business.

What gets you up in the morning

You are an entrepreneur at heart and love how business can be used to effect positive change. You love the challenge of a quick paced environment, love working in a team and actively look for people that compliment your strengths to make sure you are maximizing your impact.

What you believe

You believe that people are at the core of all successful businesses. You believe that to be great at your job you need to love learning new things, and know that working outside your comfort zone is the best way for you to grow. You are a true self-starter with impeccable communication skills who takes initiative and continuously looks for new ways to improve processes.

What you'll do

Responsibilities

What You will Do

  • Omnichannel support of customers using customer success support systems (online chat / email / phone)

  • Create and monitor tickets / issues, and create support articles to answer and proactively support customer questions

  • Coordinate and assist with customer onboarding activities

  • Conduct online customer training and support sessions

  • Work closely with product development to facilitate the communication and promotion of customer feedback and feature requests

  • Work closely with Software Quality Assurance to identify, escalate, and resolve any issues identified by customers

  • Contribute to Swept’s Growth meetings by challenging and creating ideas

  • Conduct analysis and report on customer health

  • Contribute to continuous process improvement

  • Master Swept so you can explain it to an 80-year-old

  • Bring world class dishes to our potlucks!

What you'll need

Qualifications

University degree, College diploma or equivalent working experience.

We're looking for

Core Skills

Communication Collaboration Problem Solving Training Writing Customer Service

A little bit about us

Swept

Swept makes simple software designed specifically for the Janitorial Industry. Our mobile and web based solutions promotes proactive communication between you and your cleaners while providing you important information. It will save you time, make you more effective, and improve your customer's satisfaction.

Are you interested?

Work With Us

Based out of Halifax Nova Scotia, Swept builds software for the janitorial industry. Our technology is designed specifically for commercial cleaning managers and their cleaners. We develop mobile and web based solutions that help eliminate common mistakes from happening, preventing issues before they turn into customer problems.

We have attended 500 Startups in Silicon Valley and were selected as 1 of 15 companies to attend Metabridge in BC this past June. 

Come join our team and we'll provide you with an amazing opportunity to work on some of the most challenging problems the software industry has to offer.