Discover
The Opportunity
Careguide is one of the fastest growing startups in Canada. We run focused marketplaces for everyday care services and are delivering a superior experience to those both seeking and providing care.
We are now seeking someone to join our Customer Success team who also has a passion building great customer experiences! Our ideal candidate knows how to turn customer feedback into great product by helping to develop data driven decisions to improve future experiences, and work with both engineering and design teams to implement.
We would ideally like to have someone cover weekend hours with a Saturday - Wednesday schedule (flexible - TBD) instead of the usual Monday - Friday. For training purposes, we would have the new team member begin with a Monday - Friday shift until they are comfortable with all of our platforms and procedures. For the weekend shifts, there would be the flexibility to work from home.
What you'll do
Responsibilities
- Interact with customers by phone, email, and social media: responding promptly to customer inquiries, handling and resolving customer complaints
- Manage customer accounts, including: processing payments or refunds, cancelling subscriptions/closing accounts
- Listing management
- Diagnosing problems and sharing technical issues and user complaints with designated technical team
- Understanding and using service platforms to improve ongoing processes
- Assisting in / working on projects (i.e. content building, analyzing metrics, product testing, etc.)
What you'll need
Qualifications
- Proven customer support experience
- Ability to multi-task, prioritize, and manage time effectively
- Ability to maintain confidentiality and use of discretion
- Excellent Communication skills - written and verbal
- Problem assessment and problem solving
- Information gathering monitoring and tracking to continually develop improvements
- Dedicated passion for making customers happy and satisfied
- Teamwork
Experience: 1 to 4 years experience in a similar role.
We're looking for
Core Skills
A little bit about us
CareGuide
CareGuide is a family of online services to help families connect with care providers. Finding the right care provider shouldn't be as hard as it is today.
Are you interested?
Work With Us
Our team values diversity. In fact, one of CareGuide's values is "Greater Than Our Parts: We know diverse people, ideas, and approaches create better outcomes."
We encourage applications from individuals of all races, ethnicities, religions, genders, sexual orientations, gender identifications, abilities, incomes, and ages. We are happy to provide accommodations during any part of our hiring process.