Discover

The Opportunity

Dartmouth, NS
Customer Service
Experienced
Full-time

Spring Loaded is a start-up company based in Halifax, Nova Scotia, Canada. At Spring Loaded, we manufacture and distribute bionic knee bracing technologies to enhance the strength and power of the leg muscles. For athletes, our technology is designed to offer reduced fatigue and increased performance. For individuals with a knee injury, osteoarthritis, or movement disability, our technology is focused on increasing mobility, reducing pain, and improving quality of life.

Spring Loaded is growing and we need an experienced customer service representative to help with our expansion into new markets.

Customer Service Specialists are responsible for interacting with customers through email, phone, and online chat. This includes answering general inquiries, assisting customers with product sizing, and if necessary, de-escalating the concerns of dissatisfied customers. Some outbound work will also be required to support sales and general business needs.

Does the idea of working with customers, ensuring their satisfaction, and bringing a new product to market in the biomedical industry excite you? Do you have customer support, satisfaction, and/or sales and marketing experience?

What you'll do

Responsibilities

Responsibilities:

  • Effectively communicate and work with various customers, ranging from end-users to medical professionals
  • Learn appropriate language and techniques for interacting with different customer types
  • Interact with existing and potential customers through email, click-to-chat, and on the phone
  • Conduct regularly scheduled appointments with customers to determine brace size and fitting requirements
  • Assist customers with understanding how their braces work
  • Answer questions from customers regarding brace use, application, sizing, and fitting
  • Provide overflow support to sales representatives
  • Handle difficult customers professionally and with empathy, in order to retain and repair the relationship
  • Remain calm and stay cool under pressure

Requirements:

  • Have superior customer service skills with the ability to manage customer expectations, establishing credibility and build rapport with customers
  • Ability to learn and understand medical terminology
  • Have a passion for resolving problems in a timely and effective manner which involves empathy, supportiveness and showing concern for the customer
  • Possess a collaborative "what-ever it takes" attitude and strong work ethic
  • Possess excellent multi-tasking skills, attention to accuracy, and detail
  • Experience managing and working with an online calendar
  • Have previous experience in an inbound, contact center environment
  • Experience as an athlete or in the health sciences an asset
  • Experience using a Customer Relationship Management (CRM) system to manage leads, opportunities and accounts an asset
  • A well developed sense of humour and positive attitude

What you'll need

Qualifications

Experience: 3 to 6 years experience in a similar role.
Language: English

We're looking for

Core Skills

Overflow Salesforce Training HubSpot CRM Writing Customer Support Sales Customer Service Support

A little bit about us

Spring Loaded Technology

Spring Loaded Technology is changing the way the world moves. We thrive at the interface of research and development to build, manufacture, and deliver breakthrough technologies that can change and improve lives. We are looking for bright minds and passionate people to join our world-class team.

Spring Loaded emerged from an interdisciplinary innovation lab that focused on developing solutions for real customer problems.

We started with the basic idea of making a bionic knee brace that could make you stronger, more mobile, and less prone to fatigue.

We imagined a world where mobility is never an impairment: a world where limitations to natural movement caused by injury, disorder or disability are restored and where human performance is enabled to break boundaries.

After four years of research and development and hundreds of prototypes, we developed Levitation™, the world's first bionic knee brace.

We know this is just the beginning. We're excited to grow everyday, and we love what we do.

Are you interested?

Work With Us

This is a unique opportunity to work in a rapidly growing, fast-paced organization. We offer a casual work environment with our head office located in Dartmouth, NS, competitive compensation and a comprehensive benefits package.