Customer Service Specialist
Are you passionate about customer service and ready to get out of the call center environment? Do you take pride in your ability to get to the bottom of any problem? Are you focused on making sure your customers are satisfied?
At IMG we offer:
- Regular hours Monday through Friday, 8:00-5:00
- The pride of being a key player for a local New Brunswick company
- A position focused on receiving inbound calls, rather than making outbound calls
- A competitive salary including a comprehensive benefits package after 90 days
We are currently looking for a self-motivated Customer Service Specialist to join our team in either our Richibucto or Dieppe location. The ideal candidate understands the importance of great customer service and enjoys working in a fast paced team environment.Responsibilities
- Maintain focus on excellent customer service
- Receive, review and process customer orders
- Investigate and assist customers with inquiries related to pricing, delivery, discrepancies, etc.
- Coordinate order scheduling with internal departments
- Provide accurate and timely information
- Issue credit and debit to correct discrepancies
- Work closely with contractors, consumers, vendors and agents
- Enter orders in the order entry system for production and delivery
- Research discrepancies
- Replace receptionist as required
- Responsible for confirming customer pricing
- Receive and assess orders in terms of specifications and construction plans
- All other duties as assigned
- Demonstrated computer skills; Outlook, Word (Access, Oracle skills considered and asset)
- Strong communication and problem solving abilities
- High attention to detail
- Bilingualism; oral and written
- Post secondary education in the administrative field considered an asset
Imperial Manufacturing Group is a leading manufacturer and supplier of 7000+ heating, ventilation and structural building products for residential and commercial applications. Recognized as one of "Canada's 50 Best Managed Companies" IMG proudly employs over 600 dedicated employees across Canada and the United States. Our employees are valued and recognized as the key to our success; their growth is continually challenged and supported within our dynamic and diversified organization.
While we appreciate the interest of all applicants, only those selected for an interview will be contacted.
IMG – Proud to be an equal opportunity employer