The Opportunity

Fredericton, NB
Customer Service

Xplornet Communications Inc. is Canada's leading rural broadband provider. We believe everyone

should have access to the transformative benefits of broadband, so we make our service available

everywhere in Canada, including the hard to reach places. We overcome the challenges of Canada's

vast geography through our deployment of Canada's first national 4G network, which leverages both

fixed-wireless towers on the ground and next-generation satellites in space. Our customers live in the

farthest reaches of the country and just outside of major urban centres, and through our coast-to-coast

network of local dealers we connect them to all that the Internet offers. Xplornet is high-speed Internet

- for all of Canada.

Do you have a passion for providing excellent customer service? Want to work for a company who

believes in putting the customer at the heart of everything they do? Then join Xplornet's team of

Customer Service Representatives in either our Fredericton or Woodstock, NB office!

What you'll do


Key responsibilities include:

  • Providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner
  • Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures
  • Providing general account, billing and technical support to our customers
  • Processing service orders
  • Maintaining accuracy of customer databases
  • Assisting with reporting and administration
  • Maintaining service levels and achieving business and performance goals and objectives

What you'll need


Experience: 2 years experience in a similar role.
Language: English, French

We're looking for

Core Skills

Fast-paced Multi Tasking Prioritize Workload Attention to detail Problem Solving Skills Analytical Organizational Skills Time management skills Interpersonal Always Willing to Learn Customer Service

Are you interested?

Work With Us

Xplornet offers a high energy, fast paced work environment where employee opinions and feedback are

valued. We offer:

  • Competitive compensation package
  • $2.00/hour Bilingual Premium (French/English)
  • Bonus incentive opportunities up to $2,800 annually
  • Excellent company benefits including health and dental
  • Matched participation in group RRSP
  • Onsite fitness facility
  • Strong focus on internal promotion, career path development and training
  • Opportunities to work from home after six months tenure