Discover

The Opportunity

Burlington, ON
Customer Service
Entry Level
Full-time

WHAT WE'RE LOOKING FOR 

We're searching for a full time qualified and ambitious customer service rep who's ready to assist existing and new customers. 
 

ABOUT US

Founded in 2011, Audiobooks.com is an app-based subscription retailer for audiobooks, delivering fast and easy access to over 100,000 titles to book lovers around the world. Our members can listen to best sellers, new releases and classic favourites on Apple and Android devices and via our partners: Sonos, GM, Jaguar and Land Rover. With a customer-first focus, we’re constantly innovating and experimenting to create the best experiences for our listeners.

What you'll do

Responsibilities

THE JOB

  • Provide expert advice and information to customers over the telephone, email and live chat
  • Onboard potential customers through inbound calls
  • Assist in the resolution of customer complaints ensuring total satisfaction
  • Provide internal feedback regarding customer satisfaction 

What you'll need

Qualifications

MUST HAVES

  • Demonstrated time management and organizational skills
  • Demonstrated passion for customer service
  • Ability to work in a team environment
  • Attention to detail and ability to prioritize tasks
  • Ability to work a flexible schedule that meets the needs of the business, including weekends and evening hours
  • Strong english 

We're looking for

Core Skills

Organizational Skills Previous experience Innovative Customer Support Customer Service

A little bit about us

Audiobooks.com

Founded in 2011, Audiobooks.com is an app-based subscription retailer for audiobooks, delivering fast and easy access to over 100,000 titles to booklovers around the world. Our members can listen to best sellers, new releases and classic favourites on Apple and Android devices and via our partners: Sonos, GM, Jaguar and Land Rover. With a customer-first focus, we're constantly innovating and experimenting to create the best experiences for our listeners. Audiobooks.com is an RBmedia company.

Are you interested?

Work With Us

LOVE WHERE YOU WORK

We’ve got two stories of really bright, open space in a great location that’s just a 10-minute walk from Appleby GO Station, and we offer free parking. We provide our employees with healthy snacks, and bring in a massage therapist and a yoga/mindfulness instructor on a monthly basis. Everyone who works here is friendly, talented and passionate, and enjoys getting their hands dirty building amazing products.