Posted September 15th 2017
Manage large amounts of incoming calls and live chats
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
SMALL TEAMS, BIG IMPACT
Our teams are small and our organization structure is hub-based rather than hierarchal to ensure the speed of execution and so the best ideas always get heard.
If you have a great idea and the will to see it through, you can effect great change. Nothing is off limits—we’re constantly looking for improvements to our products, our processes, and our people. All voices are equal at Naborly—we hire people to have an opinion and to be creative. We’re intolerant of office politics, ego, and power brokers. If your idea makes the most sense then it’s what we’re doing, regardless of your title or seniority.
MAKE RENTING EASY
Our products reflect our culture. Naborly makes it possible for landlords and tenants to do business with more transparency and honesty. Easy to use and beautifully designed products are our imperative. Accordingly our company is designed so that anyone, no matter your job title or experience level, can develop and execute on a good idea.
HOUSING IS A HUMAN RIGHT
Deciding where someone can or cannot live is an incredible responsibility, one that our company does not take lightly. Accordingly our team is dedicated to making sure that every tenant that applies using our service is assessed with the highest ethical standards, without prejudice toward race, religion, age, sexual orientation, or other protected characteristics.