Discover

The Opportunity

Kansas City, MO
Automotive
Experienced
Full-time

We are BacklotCars and we are changing the way auto dealers buy/sell wholesale vehicles. We are a platform that allows car dealers across the central U.S. (and soon to be coast to coast) to buy and sell cars online. We also transport and offer our own financing product. Come join us if you want to help accelerate a fast growing company into one of the nationwide category leaders and have some fun along the way

We're looking for a friendly and charismatic arbitration/claims service representative to support our existing dealer base and work with them to resolve any arbitration claims

What you'll do

Responsibilities

Handle incoming issues via email, text, phone calls. Make sure the issue is handled to completion, or the relevant dept has been alerted to assist

Think on your feet and hustle through fire drill situations

Work transparently with a team of peers for a common good

Ability to put yourself in the customer's shoes and treat them the way you would want to be treated

Deliver often times bad news to a dealer, but still maintain a positive relationship

What you'll need

Qualifications

Previous experience as an Arbitration/Claims Representative

Extensive mechanical knowledge

Background in new or used car sales or background in service writing preferred

Experience with bidding jobs using tools such as Identifix, Mitchell, or Chilton

Willingness to hustle, roll up sleeves

Strong executive presence.

Strong communication skills - written and verbal

High level of attention to detail

Self starter with the ability to work well independently

Strong organizational skills

Strong problem solving and analytical skills

Positive attitude to address customer issues

Ability to troubleshoot and resolve end user issues and/or escalate issues appropriately

We're looking for

Core Skills

Service Delivery Mechanical Aptitude Customer Experience Customer Satisfaction Customer Service Support Technical Assistance Telephone Skills Transportation

Look for yourself

Photo Gallery

A little bit about us

BacklotCars

BacklotCars is an online marketplace for auto dealers.

Through BacklotCars, auto dealers, auto finance, and rental car companies can transact without having to go to physical auctions.

Our end to end solution is truly seamless for dealers, as BacklotCars provides vehicle inspections, transportation, and inventory finance.

Our mission is to make wholesale easy so dealers can be more successful.

The team at BacklotCars includes professionals from both inside and outside the auto industry, which gives us a unique perspective on its problems and innovative solutions. We blend our deep expertise in the auto industry and technology to modernize auto wholesale.

We were founded in Kansas City and graduated from 500 Startups, a prestigious accelerator in Silicon Valley. Since launching, we've seen tremendous growth and now help dealers buy and sell thousands of cars a month across 25 states.

As one of the fastest growing early-stage startups in the region, we've attracted investors from all over the world. We recently closed our Series B round of funding, led by Stripes Group, and are poised for amazing growth in 2019.

We are looking for individuals who share our growth mindset, and who are ready to execute on ideas that will change an industry. Join us as we keep this expansion rolling.

Are you interested?

Work With Us

A competitive salary, with bonus potential for high performers

Employee Stock Option Plan

An opportunity to work for one of the most exciting, high-growth startups in KC

An opportunity to work for a company that actually cares about their employees