Discover
The Opportunity
We're looking for a technically-minded customer support rep to join our team and help us achieve world domination.
We're a scrappy team based in Halifax, Nova Scotia with nearly 4,000 customers spread across every continent on Earth (minus Antarctica, still working on that one).
Our team has been the secret sauce to our success and growth so far and we're looking for more people with the right skills and personality to help us power things up.
Our company culture is built from these principles:
- Customer service is the foundation of our company, and it's the job of every team member regardless of title. Even non-support staff do at least one day per month of support so they can get closer to our customers and feel empathy for them.
- We're not just building software, we're helping thousands of entrepreneurs save time and close deals so they can grow their businesses and live a happier, more fulfilled life.
- There are no silos or egos around here. Our departments collaborate and help each other to make the company better.
- We are all about mutual respect, cooperation, and a good joke.
What you'll do
Responsibilities
The person we hire for this position:
- Is a people-person first and foremost, and loves solving problems for others.
- Is technically proficient, uses the web constantly, and understands how software and browsers work on basic level - ideally with a design or development background.
- Has experience working in marketing/design agencies and/or startups, and can relate to our audience of business owners, sales professionals, and consultants.
- Is ready to jump into our software head first and explore every inch of it to understand how it works so s/he can explain it to others.
- Communicates through email and over the phone in a clear, concise and friendly way. Requires as few back-and-forth emails as possible to delight customers, solve their problems and turn them into raving fans (if they aren't already).
- Answers the main phone support line between specified hours.
- Has deep empathy for customers experiencing problems, and responds appropriately to their emails in a friendly, sympathetic or apologetic manner as the occasion calls for it.
- Doesn't come across as apathetic, cold, or impatient (even when a customer is wrong or acting rude).
Please forward your resume along with a thoughtful cover letter.
What you'll need
Qualifications
Experience: 1 to 5 years experience in a similar role.
Education: High School
Language: English
We're looking for
Core Skills
A little bit about us
Proposify
We're Proposify, a SaaS secret weapon for 5,000+ companies worldwide, and counting. We help our customers streamline their sales process, we make it easier and faster to create winning proposals, and most importantly, we help them close more deals.
Are you interested?
Work With Us
Located on Barrington street in downtown Halifax, our swanky office is close to bus routes, pubs and restaurants.
The person we hire will enjoy:
- A competitive salary
- Vested stock options
- Health & dental benefits
- A new MacBook Air
- Unlimited vacation time
- Friday happy hour on us
- Strong, collaborative team environment
- Ongoing investment into learning
- A good laugh everyday
- Free GIF lessons