Bilingual Patient Support Services Specialist
STI Technologies Limited's (STI's) vision is to be a world-leading partner in patient health through the delivery of intelligent solutions. Their mission is to enable and build intelligent solutions that interconnect healthcare stakeholders and improve patient engagement. With over 70 employees, STI is an employer of choice in the region and has been recognized as such, recently being awarded one of Canada's Best Managed companies as well as being voted one of Atlantic Canada's 'Fastest Growing Companies' and won consecutive 'Best Places to Work' awards in 2011, 2012, 2013 and 2014 for the Atlantic region.
As a direct result of STI's success and growth, there is an immediate need for a Patient Support Services Specialist to join the STI team in delivering seamless service and support to end users of their patient support services programs. The Patient Support Services Specialist will perform an instrumental function providing telephone, email and web- based support to patients, pharmacists, physicians and other health care professionals. As a Patient Support Services Specialist you will be responsible performing financial means tests prior to enrolling patients who qualify for their programs. You will then provide world-class reimbursement support to patients while you coordinate the logistics of the program with all stakeholders in order to ensure the best patient outcomes. The ability to multitask is vital to this role along with flexibility on support hours. The successful candidate will embrace change and thrive on being part of the team's success through communication, dedication and commitment to the company's goals.Responsibilities
As the ideal candidate you are fluently bilingual in French and English, have a University degree or equivalent experience providing support in the health care field coupled with a Patient Assistance Insurance/reimbursement background. You have knowledge of health insurance and health plan coverage as well as an understanding of pharmacy transactions and claims review. Pharmacy, patient assistance, nursing, specialty pharma, call-center experience are considered strong assets. With strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries, you will approach a high volume of requests with a positive attitude and an ability to resolve the issue at hand. You must be able to organize workflow, have high time management skills to meet client and customer deadlines with accurate transaction and process documentation. You possess a strong ability to coordinate various patient services in a timely manner resulting in quick and continued access to therapy. Working collaboratively with other stakeholders and services to coordinate the patient journey, this is an opportunity to join a motivated, fast- paced, fun environment with limitless growth potential.Qualifications Language: English, French Core Skills Entrepreneurship Self-starter Business Innovation Healthcare Information Technology Telephone Skills Assistance Support Drug plan Adjudication Medical Terminology Medical Office Clinical Trials Patient Advocacy Soft Skills Scheduling Health Insurance Reimbursement Pharmaceutical Industry Pharmacy