Bilingual Customer Support Representative
STI Technologies Ltd. is a health care IT company that enables choice of and access to the best available medications through the invention and delivery of intelligent reimbursement solutions, ultimately resulting in better health outcomes. The company's mission is to revolutionize pharmaceutical marketing through the power of choice.
Established in 2001 on a foundation of innovation, STI has seen explosive growth over the past period and is a recognized leader in the Canadian Pharmaceutical industry, added to the list of fastest growing companies in Atlantic Canada for the past three years running.Responsibilities
As a direct result of STI's success and growth, there is an immediate need for a Bilingual Customer Support Associate to join the team in delivering seamless service and support to both clients and end users. The Customer Support Representative will perform an instrumental function within the STI team providing telephone, web-based support, and chat support to card program users; including pharmacists, physicians and patients. You will receive and effectively process information in response to issues concerns, as well as requests about STI's products and services. You will also be responsible performing financial means tests prior to enrolling patients who qualify for their programs. You will then provide world-class reimbursement support to patients while you coordinate the logistics of the program with all stakeholders in order to ensure the best possible outcomes.
As the ideal candidate you are fluently bilingual in French and English, have a University degree or equivalent experience providing support in the health care field. You have knowledge of health insurance and health plan coverage as well as an understanding of pharmacy transactions and claims review. Pharmacy, patient assistance, nursing, specialty pharma, call-center experience are considered strong assets along with strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries, you will approach a high volume of requests with a positive attitude and an ability to resolve the issue at hand. You must be able to organize workflow, have excellent skills in excel and word and have high time management skills to meet client and customer deadlines. You must be able to work under the requirements of our customers and other stakeholders this includes varying hours of operation.
Qualifications Experience: 1 to 4 years experience in a similar role.
Language: English, French Core Skills Coordinate Communication Responsible Leader Customer Support Bilingual Telephone Health Support