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The Opportunity
We are looking for a talented Apple Support Analyst to play a role in helping us build brilliant together. Success in this role will be the result of an innovative mindset, enthusiastic attitude, strong communication skills, technical support skills and the desire to get the job done in the best way and in the shortest amount of time.
As a Support Analyst, you help T4G customers, troubleshooting and repairing problems or training customers as required. With problem-solving skills and personality, you help customers achieve a quick solution to any technical problem. You will be a part of a team, sharing the workload while independently fulfilling your mandate and maintaining your skills. It is expected that you will provide support services every day, either in person/at the customer office or remotely by phone with online tools, etc., depending the agreement/arrangement with each of our customers.
You are the smart IT person that provides thoughtful and friendly advice, guidance and hands-on technical support for customers. Problems need to be diagnosed and resolved quickly – our customers expect good service that enable them to remain productive with their work. T4G delivers awesome service, earning and maintaining our customers’ trust.
We understand that you may not have all the qualifications listed in this posting – although it would be impressive if you did. Experience means a lot, and skills can be transferred and learned, but we feel passion and fit are just as important. Above all else, we’re looking for someone who can bring new perspectives to our work and culture, and has a desire to be challenged.
If you’re looking at this and feel like you’re the right person for the job, we encourage you to apply.
What you'll do
Responsibilities
- Troubleshoot and repair problems (training customers when required)
- Help customers achieve a quick solution to any technical problem
- Provide support services every day, either in person/at the customer office or remotely by phone with online tools, etc., depending the agreement/arrangement with each of our customers.
- Administration of systems and tools
- Incident management tracking and reporting
What you'll need
Qualifications
- Strong customer service and inter personal skills
- Resourceful with excellent troubleshooting skills and the ability to get the job done in the best way and in the shortest amount of time.
- Ability to maintain composure, even when technology or customers become challenging
- Ability and eagerness to learn technical skills quickly
- Excellent time management skills, able to make decisions quickly
- Flexible with your schedule, able to respond to on-call support requirements as required (on a rotation)
Skills, Education and Experience
- Degree or diploma
- Minimum, 3 years technical support experience
- Strong technical skills in enterprise environment with Apple macOS, iOS
- ACSP and ACMT certifications are desired
- Experience with Windows 10 and AD is an asset
- Understanding and ability to deploy and work with MDM tools is a plus
We're looking for
Core Skills
A little bit about us
T4G Limited
T4G is a full-service Applied Data Company. We’re a diverse group of technical experts, creative thinkers, and strategic consultants who help organizations succeed through digital transformation.
T4G was founded in 1996 by senior leadership from two of Canada’s largest retailers. Initially, our expertise and solutions were tailored to the retail sector, with service offerings in business intelligence and custom development. Over the years, we've hired truly amazing talent and broadened our capabilities.
Now our work spans the key areas of data and technology that businesses rely on, including analytics, app development, cloud transformation, data engineering, internet of things, experience design, and leadership on the forefront of artificial intelligence and machine learning. We support companies across multiple verticals, including retail, energy and utilities, financial services, manufacturing, and the public sector.
T4G Limited is a privately held Canadian company with more than 150 employees, with offices across Canada and a customer base that spans North America.
Are you interested?
Work With Us
It’s more than just a job. T4G is a collaborative, values-focused organization where people care deeply about each other, their work, and our clients. We take pride in cultivating an open and inspiring environment that respects every individual and encourages them to grow personally and professionally.
A career with T4G means a place where your ideas are heard and valued, and where you’re given the support to make them come to life, all surrounded by some of the brightest people in the industry. This can be reflected through our award of the Best Workplaces to Work in Canada Top 50 for ten years running. We have a loyal expert workforce, and that makes a HUGE difference to our customers. We built our business on “Being invited back”. This is why six of our top 10 clients have been with T4G for more than eight years.