Discover
The Opportunity
Are you passionate about customer service and looking for a change from the call center environment? Do you take pride in your ability to get to the bottom of any problem? Are you focused on making sure your customers are satisfied?
At IMG we offer:
- Regular hours Monday through Friday, 9:00am - 6:00pm
- The pride of being a key player for a local New Brunswick company
- A position focused on receiving inbound calls, rather than making outbound calls
- A competitive salary including a comprehensive benefits package after 90 days
We are currently looking for a self-motivated Bilingual Customer Service Representative to join our team in our Richibucto location. The ideal candidate understands the importance of great customer service and enjoys working in a fast paced, team environment.
This position receives supervision, support and day-to-day direction from the Team Lead and any issues can be further escalated to the Manager, Global Customer Service.
What you'll do
Responsibilities
This position interacts daily with customers, sales representatives, marketing, IT, purchasing, pricing , account receivables, shipping, planning, engineering and operations.
This position requires the successful candidate to:
- Assist customers with inquiries such as pricing and deliveries
- Research discrepancies
- Receive, revise and process orders
- Confirm customer pricing
- Provide accurate information to clients
- Work closely with contractors, consumers, vendors and agents
- Receive and assess orders in terms of specifications and construction plans
- Issue credits and debits to correct discrepancies on orders
- Enter orders in the order entry system for production and delivery
- Replace receptionist as required
- All other duties as assigned
What you'll need
Qualifications
The succesul candidate will posses the following:
- 2-3 years related experience in customer service
- Basic computer knowledge
- Pricing knowledge
- Strong interpersonal and organizational skills
- Detail oriented
- Fluent in French and English (spoken and written) is required
- Must be able to meet multiple deadlines
- Must be able to demonstrate strong multitasking skills
- Experience using an ERP system (Oracle) an asset
- Excellent oral and written communication skills
We're looking for
Core Skills
A little bit about us
Imperial Manufacturing Group
Imperial Manufacturing Group is a leading manufacturer and supplier of heating, ventilation and structural building products for residential and commercial applications. Recognized as one of "Canada's Best Managed Companies - Platinum Club", our employees are valued and recognized as the key to our success; their growth is continually challenged and supported within our dynamic and diversified organization.
IMG believes that our entrepreneurial culture creates an environment that encourages and enables our employees to be at their best every day. Encouraging them to think on their feet, to take an idea from start to finish, to take ownership of their job, and to ultimately stay ahead of the competition.