Discover

The Opportunity

Saint John, NB
Can work Remote
Other
Experienced
Full-time

With over 244 00 Members, CAA Atlantic is one of the most respected consumer-based organizations in Atlantic Canada. CAA Atlantic has consistently been identified as one of the Top Places to Work in Atlantic Canada with our dedication to our employees and our Member First philosophy second to none. Our commitment to digital enrichment and innovation serves to enhance our employee experience and has required us to grow our workforce.CAA Atlantic is seeking an Experience Design Analyst for Atlantic Canada. Working at CAA Atlantic's corporate office in Saint John, NB, the Experience Design Analyst will report to the Director of Digital.

Design, create, implement and iterate on intuitive, compelling, and meaningful experiences that enable a wide variety of users to achieve their goals through omnichannel journeys. This includes, but is not limited to, Social Media, Web (Desktop & Mobile), Apps, Email, Contact Centre and Retail channels.

A creative problem solver and communicator, who leverages design thinking to deliver concepts from initial sketches through to testing and evaluation of final implementations. Never satisfied with the status quo, and always looking for improvements through a methodical and scientific approach, the ideal candidate will leverage data and analytics to deliver exceptional experiences.

What you'll do

Responsibilities

Collaborate with stakeholders to translate and document business and product requirements into a successful user experience

Empathize with and advocate for user experiences with consistency, ease of use and relevancy

Apply usability data and metrics to rapidly iterate and improve usability and flows

Design and execute user testing

Develop and implement usability standards and best practices across multiple devices and use cases

Produce design deliverables including user flows, sketches, wireframes, journey maps, prototypes and other similar tools to demonstrate and aid in the validation of proposed solutions

What you'll need

Qualifications

5+ years of demonstrated experience in:

· Research and User Testing (A/B, Multivariate, Moderated and URUT, Focus Groups, Surveys)

· Wireframing and Prototyping

· Business Process Management (BPM)

· Digital and visual communication principles

· Project Management

· Data analysis (Google Analytics and other digital analytics toolsets)

· Post-secondary degree or equivalent experience

· Experience with the following toolset considered an asset;

  • o Adobe Experience Manager & Creative Cloud
  • o Google Analytics
  • o Microsoft Suite: PowerBI, Excel, Access, Powerpoint, Word etc

Competencies:

  • Effective communicator
  • Curious
  • Critical thinker
  • Highly self-motivated, with a strong desire to succeed
  • Empathy for users
  • Motivated by a multi deadline, team environment
  • Collaborator across multiple departments and stakeholders
  • Business acumen

We're looking for

Core Skills

Empathy Critical Thinking Communication Data Analysis Project Management Bpm User testing User Experience

A little bit about us

CAA Atlantic

CAA Atlantic

At CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.

Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.

If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.

Why Work With Us:

  • Challenging work with an amazing team
  • Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
  • A competitive compensation package
  • Generous paid time off based on professional experience
  • Paid volunteering
  • Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
  • Health and Safety of employees is the number one priority
  • Complimentary Premier CAA Membership
  • An in-house gym facility and/or corporate gym rate and partial reimbursement
  • An innovative and dynamic work environment
  • Ongoing learning and development opportunities

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members

Our Core Values

  • WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
  • WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
  • WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
  • WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic

As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.

Are you interested?

Work With Us

When you come to work for us you will enjoy:

A compensation plan that includes a competitive salary, as well as an extensive benefits & pension package.

Ongoing coaching, education, and career development programs.

Free Parking.

On-site Fitness Room

A relaxed and family oriented working environment